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Hospital transport

Non-emergency hospital transport

This service is provided by ERS Medical.

NHS Norfolk state that ‘only patients who have a genuine medical need will be considered for NHS funded transport, and these could include:

  • Patients who need to be transported on a stretcher
  • In-patients who are being medically transferred to another hospital for specialist treatment and who have a medical need during the journey
  • Patients who require continuous oxygen or other medical gases
  • Patients who require continuous intravenous support

To enable the Trust to provide a quality service for those who are most in need, the questions below are those that you will be asked to determine if you qualify:

  • Do you have any means of getting to and from the hospital by public, private transport or by family or friends?
  • Do you receive mobility allowance?
  • Do you have any mental health problem, illness or a learning disability as a result of a severe mental impairment?
  • Are you receiving treatment whereby you experience physical side-effects on the day of your appointment?
  • Do you have severe eyesight problems either short or long term?
  • Do you have severe mobility problems as a result of illness or injury to lower limbs?
  • Do you have severe mobility problems as a result of heart, lung or breathing difficulties?
  • Do you have an uncontrolled illness, for example, uncontrolled epilepsy?
  • Is the patient a child with disability or special needs?
  • Do you need to be accompanied on your journey to hospital?

The following are not in themselves reasons for the provision of non-emergency transport:

  • The age of the patient
  • The distance the patient needs to travel
  • The availability or otherwise of alternative (public) transport options
  • The cost of other ways of travelling to an appointment
  • Patients who are undergoing specific treatment regimes e.g.. chemotherapy

ERS Medical booking line: 0333 240 4100 – transport can be booked up to 2 days in advance of an appointment.

If you do not qualify for hospital transport, you could contact Transport Plus on 0344 800 8020, which is a community car scheme that covers most of Norfolk.