Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Norfolk & Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
Tel: 01603 286 286
Open 24 Hours
Walk-In Centre – Norwich Practices Health Centre
Rouen House
Rouen Road
NR1 1RB
Tel: 01603 677 500
07:00 – 21:00

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Minor Illness

Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. No appointment is necessary. Many Pharmacists have a confidential area and are open till late and at weekends.

Find your nearest pharmacy:

See a Nurse

…for blood tests, vaccinations, blood pressure checks, health reviews including asthma, ECGs, Warfarin checks, diabetes checks, ear irrigation, wound management and cervical screening.

Get help for any health problem

No more waiting on the phone to get a GP appointment! Tell us your problem or question and we’ll get back to you within 2 working hours – online, phone or face to face.



Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 6-8 weeks) before your journey.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

ADHD & Autism

ASD (Autistic Spectrum Disorder) Helping Hands

Their services include a family support service, offering support on an individual basis to parents/carers, children and adults.

Telephone: 01362 288 110

Website: www.asdhelpinghands.org.uk

Email: asdhelpinghands@gmail.com

Asperger East Anglia

Asperger East Anglia offers personal, friendly assistance for everyone with Asperger syndrome and their carers by providing a comprehensive and integrated service. 

Telephone: 01603 620 500

Website: www.asperger.org.uk

Email: info@asperger.org.uk

Autism Independent UK (SFTAH)

Autism Independent UK helps to increase awareness of autism to the notice of all, together with well established and newly developed approaches in the diagnosis, assessment, education and treatment.

Telephone: 01536 523 274

Website: www.autismuk.com

Email: autism@autismuk.com 

Autism Anglia

Autism Anglia is an independent charity which provides care and support to autistic children, adults and their families in East Anglia.

Telephone: 01206 577 678

Website: www.autism-anglia.org.uk

Email: info@autism-anglia.org.uk 

ASD Friendly

ASD Friendly is a close-knit community of parents and carers of people with Autism and Asperger’s Syndrome. 

Website: www.asdfriendly.org

Dimensions

They support people with learning disabilities and autism to have a louder voice, choice and control in their lives. 

Telephone: 03003 039 001

Website: www.dimensions-uk.org

National Autistic Society (NAS)

Founded in 1962, they are the UK’s leading charity for autistic people and their families. Their goal is to help transform lives, change attitudes and create a society that works for autistic people.

Telephone: 08088 004 104

Website: www.autism.org.uk

Child Autism UK

Child Autism UK provide services to enable children to overcome difficulties with communication, learning and life skills and give families the techniques and strategies to cope with autism through the use of Applied Behaviour Analysis (ABA).

Telephone: 01344 882 248 

Website: www.childautism.org.uk

Email: info@childautism.org.uk

Bereavement

Brake

Brake’s helpline is a quality accredited, Freephone, confidential support service, providing information and advocacy, emotional support and a listening ear for survivors of road crashes.

Telephone: 08088 000 401

Website: www.brake.org.uk/victim-support

Email: helpline@brake.org.uk 

Child Death Helpline

The Child Death Helpline aims to provide a quality freephone service to anyone affected by the death of a child of any age. Callers to the helpline might be parents, grandparents, siblings, other family members, friends or involved professionals.

Telephone: 0800 282 986

Website: www.childdeathhelpline.org.uk

Email:  contact@childdeathhelpline.org

Compassionate Friends

TCF offers many different kinds of support for bereaved families. Whatever the cause of your loss, wherever you are in the UK, and whatever your circumstances – they’re are here to help.

Telephone: 03451 232 304

Website: www.tcf.org.uk

Email: helpline@tcf.org.uk 

Scotty’s Little Soldiers

Scotty’s Little Soldiers is a charity dedicated to supporting children & young people who have lost a parent whilst serving in the British Armed Forces.

Telephone: 08000 928 571

Website: www.scottyslittlesoldiers.co.uk

Email: hello@scottyslittlesoldiers.co.uk

Roadpeace in East Anglia

The aftermath of a road crash is devastating. They help bereaved families cope and build resilience through peer support, their local group network, befriending service and trauma support programmes. 

Telephone: 08454 500 355

Website: www.roadpeace.org 

Email: info@roadpeace.org

Carers

Chill4us Carers

Chill4us Carers is the social network community for family carers  and is about, information, humour, fantasy and fun, chat with carers and finding help when the caring ends.  

Website: www.chill4uscarers.co.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email: info@carersuk.org

Child Health

Cleft Lip and Palate Association

The Cleft Lip and Palate Association (CLAPA) is a small charity working to improve the lives of people born with a cleft and their families in the UK.

Telephone: 02078 334 883

Website: www.clapa.com 

Email: info@clapa.com

Point 1

Point-1 is a service from Ormiston Families providing assessment and support by professionals for children and young people who are experiencing mental health and emotional problems.

Telephone: 08009 774 077

Website: www.point-1.org.uk 

Email: help@point-1.org.uk

Musical Keys

Musical Keys is a charity which provides music and arts activities for people with disabilities and additional needs in Norfolk and the surrounding area. Their passion is making music accessible to everyone.

Telephone: 01603 766 690

Website: www.musicalkeys.co.uk 

Email: info@musicalkeys.co.uk

Dyspraxia Foundation

Their helpline is available to help you with problems and issues you may encounter; offering help and advice to people with dyspraxia, parents, carers, and families about or on the subject of dyspraxia.

Telephone: 01462 454 986

Website: www.dyspraxiafoundation.org.uk 

Email: info@dyspraxiafoundation.org.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Community Groups

Norfolk Community Directory

Norfolk Community Directory contains activities, services and groups to help all Norfolk residents live healthy, active and fulfilling lives.

Website: www.communitydirectory.norfolk.gov.uk

Depression, Anxiety & Stress

Campaign Against Living Miserably (CALM)

The Campaign Against Living Miserably (CALM) is leading a movement against male suicide, the single biggest killer of men under 45 in the UK.

Telephone: 0800 585 858 

Website: www.thecalmzone.net

Combat Stress

Combat Stress is the UK’s leading charity for veterans’ mental health. For a century, they’ve helped former servicemen and women with mental health problems such as anxiety, depression and post-traumatic stress disorder (PTSD). 

Telephone: 08001 381 619

Text: 07537 404 719

Website: www.combatstress.org.uk 

Email: helpline@combatstress.org.uk

The Norwich Centre

They offer professional confidential counselling and will not turn anyone away for financial reasons. Please note that they are not a crisis service. 

Telephone: 01603 617 709

Website: www.norwichcentre.org 

Email: info@norwichcentre.org

SANE

SANE is a leading UK mental health charity. They work to improve the quality of life for anyone affected by mental illness.

Telephone: 02038 051 790

Website: www.sane.org.uk/home 

Email: info@sane.org.uk

Norfolk LGBT+ Project

To relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.

Telephone: 01603 219 299

Website: www.norfolklgbtproject.co.uk 

Email: info@norfolklgbtproject.co.uk

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

More services for young people
Drugs and Alcohol

Dear Albert

Dear Albert helps individuals to stop taking alcohol and drugs.

Telephone: 01162 917 298

Website: www.dearalbert.co.uk

Email: hello@dearalbert.co.uk

Hebron Trust

Hebron House is a safe, nurturing and intensively supportive community environment in which to rehabilitate from drug and alcohol dependency and the life-dominating problems that serious substance misuse can cause.

Telephone: 01603 439 905

Website: www.hebrontrust.org.uk 

Matthew Project - Outside the Wire

A bespoke drug and alcohol service offering confidential advice and support to current and ex HM Forces personnel and their families, across Norfolk, Suffolk and Essex.

Telephone: 01603 626 123

Website: www.matthewproject.org/outsidethewire 

Email: OTW@matthewproject.org

Matthew Project, Youth Service - Youth and Family Team

Supports children, young people, adults and their families with drug, alcohol and other related issues across Norfolk.

Telephone: 08458 688 172

Website: www.matthewproject.org/youthandfamilies 

Email: youth@matthewproject.org  

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Elderly Care

Cinnamon Trust

Cinnamon Trust is the only specialist national charity which seeks to relieve the anxieties, problems, and sometimes injustices, faced by elderly and terminally ill people and their pets, thereby saving a great deal of human sadness and animal suffering.

Telephone: 01736 757 900

Website: www.cinnamon.org.uk

Saffron Housing Trust - Personal Alarms, Lifeline for the Elderly

With your personal alarm button you can call for help day or night, from anywhere in your home or garden (within 50m of the lifeline unit), 365 days of the year.

Telephone: 08009 174 680

Website: www.contactcarelifeline.co.uk 

Email: contactcare@saffronhousing.co.uk

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4 70 80 90

Website: www.thesilverline.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112

Website: www.ageuk.org.uk

Maternity

TAMBA (Twins and Multiple Births Association)

Tamba is a UK based charity helping people around the world. They were set up by parents of multiples and interested professionals in 1978. 

Telephone: 01252 332 344

Website: www.tamba.org.uk 

Email: enquiries@tamba.org.uk

The National Childbirth Trust

Their mission is to support parents through the first 1,000 days, to have the best possible experience of pregnancy, birth and early parenthood.

Telephone: 0300 330 0700

Website: www.nct.org.uk

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Physiotherapy

AHP Suffolk

They provide an extended service to people with chronic back problems, run a ground breaking educational programme for people who may require joint replacements and are continually working with our NHS commissioning colleagues to develop new services around chronic pain management and other peripheral joint pathologies.

Telephone: 03330 433966

Website: www.ahpsuffolk.co.uk

Email: info@ahpsuffolk-cic.nhs.uk

Sexual Health

C-Card Scheme

If you are aged 13 to 24 and living in Norfolk you are entitled to free condoms through the Your C-Card scheme. 

Website: www.c-card.areyougettingit.com

Norfolk LGBT+ Project

To relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.

Telephone: 01603 219 299

Website: www.norfolklgbtproject.co.uk 

Email: info@norfolklgbtproject.co.uk

THT Direct (Terrence Higgins Trust)

THT Direct offer a range of services available to anyone who lives in the Norfolk area. They provide outreach in the community for vulnerable young people and adults, and training for practitioners.

Telephone: 01603 226 666

Website: www.tht.org.uk/centres-and-services/norfolk 

Email: norfolksexualhealth@tht.org.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123

Stop Smoking

NHS Smoking Helpline - Go Smoke Free

Join the millions of people who have used Smokefree support to help them stop smoking. From email and text, to our free app and lots of other support, you can choose what’s right for you.

Website: www.nhs.uk/smokefree

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Weight Management

Eating Matters - Eating Disorders Counselling Service

Eating Matters is a Norfolk charity offering counselling for people with mild to moderate eating disorders in the community.

Telephone: 01603 767 062 

Website: www.eatingmatters.org.uk 

Email: eatingmatters@norfolkeda.org.uk

Norfolk Slimming World

Slimming World is the nation’s favourite way to lose weight. They’ll help you reach your dream weight – and stay there for life. 

Website: www.slimmingworld.co.uk/counties/norfolk

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

View more local pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?