Suggestions, Comments and Complaints

Comments and suggestions are always welcome, please fill out our feedback form.

All complaints will be treated seriously and dealt with as soon as possible. You will find details of our complaints procedure at reception and in the waiting room.

Your responsibilities to us are:

  • To recognise that problems can usually be resolved immediately within the practice
  • To address complaints to the practice complaints manager
  • To try and understand that practice staff are busy and not to make complaints about minor matters beyond our control
  • To understand that we have no responsibility for other areas of the NHS such as hospital waiting lists.

Your practice complaints manager is: Mr Carl Wyer – contact the practice.

Alternatively you can submit your complaint in writing to:

Practice Manager
East Harling & Kenninghall Medical Practice
Market Street
East Harling
Norwich
NR16 2AD