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Noticeboard

OUT OF HOURS TELEPHONE NUMBER.

The telephone number for the Out of Hours Service is 111.  Please use this service between 18:30 and 08:00, weekends and bank holidays.

Between 08:00 & 08:30 and 18:00 &18:30 Monday - Friday, please dial: 01603 481253.

 

E XTENDED HOURS - SATURDAY MORNING CLINICS

We would like to remind patients that they can book an appointment with both a Doctor or Nurse on Saturday mornings.  Surgerys are held at each site once a month.  These clinics are for pre-bookable appointments only between the hours of 8.00 and 11.45.

 

FLU VACCINATIONS

If you are eligible i.e.65 and over or in the "At Risk Group" with one of the following conditions:-Respiratory, Heart , Kidney , Liver disease. Diabetes, disease of the Nervous system, Immunosuppression, had a Stroke, or are a Carer. Please telephone to make an appointment.

N.B. flu injection provides protection against against the most prevalent flu viruses including the H1N1 (Swine flu) virus.

If you are included in the above you are also eligible for a Pneumococcal Vaccination, if you have not already had one, please ask the receptionist when making your appt as this can be given at the same time, but a longer appointment will be required.

SUMMARY CARE RECORD

You will have received information in the post from NHS Norfolk regarding the creation of a Summary Care Record (SCR). If you have any queries regarding the SCR, in the first instance please contact the NHS Care Records Service Information line on 0845 603 8510, PALS on 0800 587 4132 or visit www.nhscarerecords.nhs.uk

Finally, you may contact the Practice Manager, Wayne Rawlings, or his Assistant, Rebecca Leech, who will try to help with any queries you may have. Please do not book an appointment with your GP specifically to discuss the SCR.

Thank you.

Appointments

bloodpressureAppointments can be made by calling in or telephoning the surgery you are registered with on 01953 717204 for East Harling or 01953 887208 for Kenninghall.  We also offer the facility to book a routine, 10 minute appointment, with any of our Doctors on-line.  In order to be able to access this service you will need to register for EMIS Access by presenting at either Surgeries with a form of photographic ID.  If you do not have any form of photographic ID please contact the Surgery and we will endeavour to help.

Please be aware that you will be asked by a receptionist to provide some indication of the reason you wish to see the doctor or nurse.  It may be that your problem could be dealt with by another clinician.

We operate an appointment system in order to minimise patient waiting time. Out of consideration for other patients please book a separate appointment for each member of the family who wishes to see the doctor. If you arrive later than 10 minutes after the allocated appointment you may be asked to re-book.

Urgent medical problems will be seen on the same day but not necessarily by the doctor of your choice. Some details may be required by the receptionist to allow the doctor to assess your priority. If you are seen as an emergency you will asked to come to the surgery at the end of the morning or evening clinics.  Please be aware, this is a sit and wait service, with patients taken in the order of priority and not time of attendance.

The doctors always try to keep to appointment times but some problems may take longer to deal with and therefore you could incur a longer wait. We will inform you of the situation if the wait becomes significant. If you are unable to keep or no longer require an appointment, please remember to let us know so that we may offer it to another patient.


Help Us To Help You

  • Each appointment with a doctor is scheduled for 10 minutes. Request a double appointment if you think that you need longer or if you wish to discuss two separate problems
  • Clinics are usually busiest on a Monday. If you have a longstanding problem then try and avoid this day; this will allow us to see people who have fallen ill over the weekend
 
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