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Noticeboard

    

OUT OF HOURS TELEPHONE NUMBER.

The telephone number for the Out of Hours Service is 111.  Please use this service between 18:30 and 08:00, weekends and bank holidays.

Between 08:00 & 08:30 and 18:00 &18:30 Monday - Friday, please dial: 01603 481253.

 

E XTENDED HOURS - SATURDAY MORNING CLINICS

We would like to remind patients that they can book an appointment with both a Doctor or Nurse on Saturday mornings.  Surgerys are held at each site once a month.  These clinics are for pre-bookable appointments only between the hours of 8.00 and 11.45.

 

FLU VACCINATIONS

If you are eligible i.e.65 and over or in the "At Risk Group" with one of the following conditions:-Respiratory, Heart , Kidney , Liver disease. Diabetes, disease of the Nervous system, Immunosuppression, had a Stroke, or are a Carer. Please telephone to make an appointment.

N.B. flu injection provides protection against against the most prevalent flu viruses including the H1N1 (Swine flu) virus.

If you are included in the above you are also eligible for a Pneumococcal Vaccination, if you have not already had one, please ask the receptionist when making your appt as this can be given at the same time, but a longer appointment will be required.

SUMMARY CARE RECORD

You will have received information in the post from NHS Norfolk regarding the creation of a Summary Care Record (SCR). If you have any queries regarding the SCR, in the first instance please contact the NHS Care Records Service Information line on 0845 603 8510, PALS on 0800 587 4132 or visit www.nhscarerecords.nhs.uk

Finally, you may contact the Practice Manager, Wayne Rawlings, or his Assistant, Rebecca Leech, who will try to help with any queries you may have. Please do not book an appointment with your GP specifically to discuss the SCR.

Thank you.

Comments, Complaints, Suggestions

Comments, Complaints and Suggestions

Comments and suggestions are always welcome and may be made in writing to the Practice Manager.

Complaints should be made through the Practice Complaints Manager. All complaints will be treated seriously and dealt with as soon as possible. You will find details of our complaints procedure at reception and in the waiting room.

Your responsibilities to us are:

  • To recognise that problems can usually be resolved immediately within the Practice
  • To address complaints to the Practice Complaints Manager
  • To try and understand that Practice staff are busy and not to make complaints about minor matters beyond our control
  • To understand that we have no responsibility for other areas of the NHS such as hospital waiting lists.

Your Practice Complaints Manager is: Mr W A Rawlings



 
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