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East Harling & Kenninghall Medical Practice
CQC overall rating:   Good

OUT OF HOURS TELEPHONE NUMBER.

The telephone number for the Out of Hours Service is 111.  Please use this service between 18:30 and 08:00, weekends and bank holidays.

Between 08:00 & 08:30 and 18:00 &18:30 Monday - Friday, please dial: 01603 481253.

 

E XTENDED HOURS - SATURDAY MORNING CLINICS

We would like to remind patients that they can book an appointment with both a Doctor or Nurse on Saturday mornings.  Surgerys are held at each site once a month.  These clinics are for pre-bookable appointments only between the hours of 8.00 and 11.45.

 

FLU VACCINATIONS

If you are eligible i.e.65 and over or in one of the "At Risk Groups" with one of the following conditions:-Respiratory, Heart , Kidney , Liver disease. Diabetes, disease of the Nervous system, Immunosuppression, had a Stroke, or are a Carer. Please telephone to make an appointment.

N.B. flu injection provides protection against against the most prevalent flu viruses including the H1N1 (Swine flu) virus.

If you are included in the above you are also eligible for a Pneumococcal Vaccination, if you have not already had one, please ask the receptionist when making your appt as this can be given at the same time, but a longer appointment will be required.

SUMMARY CARE RECORD

You will have received information in the post from NHS Norfolk regarding the creation of a Summary Care Record (SCR). If you have any queries regarding the SCR, in the first instance please contact the NHS Care Records Service Information line on 0845 603 8510, PALS on 0800 587 4132 or visit www.nhscarerecords.nhs.uk

Finally, you may contact the Practice Manager, Wayne Rawlings, or his Assistant, Rebecca Leech, who will try to help with any queries you may have. Please do not book an appointment with your GP specifically to discuss the SCR.

Thank you.

GDPR & Confidentiality

GDPR and Confidentiality

GDPR

 

We respect your right to privacy and aim to keep all your health information confidential and secure. 

It is important that the NHS keeps accurate and up to date records about your health so that those supporting you can give you the best possible advice, treatment and care.  All staff sign a confidentiality agreement as part of their contract of employment.

The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe and the legal rights that you have in relation to your own data.  The regulation applies from 25th May 2018 and will apply even after the UK leaves the EU.  

So what does this mean for patients.  The GDPR sets out the key principles about processing personal data.

  • Data must be processed lawfully, fairly and transparently
  • It must be collected for specific, explicit and legitimate purposes
  • It must be limited to what is necessary for the purposes for which it is processed
  • Information must be accurate and kept up to date                                                                    
  • Data must be held securely
  • It can only be retained for as long as it is necessary for the reasons it was collected

There are also stronger rights for patients regarding the information that Practices hold about them.  These include:

  • Being informed about how their data is used
  • Patients having access to their own data
  • Patients can ask to have incorrect information changed 
  • Restrict how their data is used
  • Move their patient data from one health organisation to another
  • The right to object to their patient information being processed (in certain circumstances)

To comply with this new regulation, we have reviewed our processes, procedures and protocols updating many of these to comply with the changes.

One of the core changes sees an update of our Fair Processing Notice (sometimes known as a Privacy Statement).  This statement discloses the way we gather, use, disclose, and manage the information we hold about you, it fulfils our legal requirement to protect your privacy.

Click here for a copy of our updated Fair Processing Notice.  This is also available in hardcopy from our reception areas.

The NHS Business Services Authority has also issued a Privacy Statement regarding the way in which that organisation manages the information it receives from GP Practices and Pharmacies on the prescriptions that are sent to them to fund the medication and appliances that are dispensed to you.  

Click here for a copy of the Privacy Statement from NHS Business Services Authority. 

One of the other changes linked to the new guidelines relates to data subject access requests (SARs).  An individual can make a SAR to any organisation that they believe is processing their personal data.  This request must be in writing or E Mail.  We have also created a form for patients to complete.  Under the new guidance, responses will be made within one calendar month.  An extension of 2 months can be allowed if necessary taking into account the complexity of the request.  A fee can no longer be charged unless the request is manifestly unfounded or excessive, in which case a fee may be charged or the request refused.

We have updated our Practice policy on Subject Access Requests.  Click here for a copy.  The form to complete is attached to the back of the policy.

If you have any questions around how we collect, manage and share your data, please speak with our Practice Manager.



 



 
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