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East Harling & Kenninghall Medical Practice
CQC overall rating:   Good

OUT OF HOURS TELEPHONE NUMBER.

The telephone number for the Out of Hours Service is 111.  Please use this service between 18:30 and 08:00, weekends and bank holidays.

Between 08:00 & 08:30 and 18:00 &18:30 Monday - Friday, please dial: 01603 481253.

 

E XTENDED HOURS - SATURDAY MORNING CLINICS

We would like to remind patients that they can book an appointment with both a Doctor or Nurse on Saturday mornings.  Surgerys are held at each site once a month.  These clinics are for pre-bookable appointments only between the hours of 8.00 and 11.45.

 

FLU VACCINATIONS

If you are eligible i.e.65 and over or in one of the "At Risk Groups" with one of the following conditions:-Respiratory, Heart , Kidney , Liver disease. Diabetes, disease of the Nervous system, Immunosuppression, had a Stroke, or are a Carer. Please telephone to make an appointment.

N.B. flu injection provides protection against against the most prevalent flu viruses including the H1N1 (Swine flu) virus.

If you are included in the above you are also eligible for a Pneumococcal Vaccination, if you have not already had one, please ask the receptionist when making your appt as this can be given at the same time, but a longer appointment will be required.

SUMMARY CARE RECORD

You will have received information in the post from NHS Norfolk regarding the creation of a Summary Care Record (SCR). If you have any queries regarding the SCR, in the first instance please contact the NHS Care Records Service Information line on 0845 603 8510, PALS on 0800 587 4132 or visit www.nhscarerecords.nhs.uk

Finally, you may contact the Practice Manager, Wayne Rawlings, or his Assistant, Rebecca Leech, who will try to help with any queries you may have. Please do not book an appointment with your GP specifically to discuss the SCR.

Thank you.

Welcome to East Harling & Kenninghall Medical Practice

At our Practice the doctors and nurses take pride in offering the highest standard of patient-centred healthcare.  We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

 

Kenninghall Surgery East Harling Surgery 

                               Kenninghall Surgery                                                                  East Harling Surgery

In addition to everything you need to know about the Practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like. 

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PATIENT ON-LINE ACCESS

Dear Patients,

To anyone who tried to access EMIS Patient on-line services over the weekend, please accept our apologies.  EMIS rolled out an upgrade to the service on Thursday which led to technical problems their end, and in addition an option has been provided on the prescription ordering page which caused problems and confusion.  In light of these issues the Practice took the decision to temporarily suspend the service.

This has now been switched on again however please note that we are unable to facilitate the 'Nominated Pharmacy' option which you are now given.  Please select the 'Not Now' button and proceed with your request in the usual way. 

Please accept our apologies for any inconvenience.

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PLEASE NOTE

The Dispensaries at both sites close daily between 1.00 p.m. and 2.00 p.m. 

This is a change from the previous closing time of 12.30 - 1.30 p.m.

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 REPEAT PRESCRIPTION ORDERING SERVICE - EMIS ACCESS

In order to be able to utilise this secure service, you will need to register.  To do this, you will need to visit the Surgery and ask for a Patient Access Registration form at Reception.  You must also bring a form of photographic ID with you as without this we will be unable to register you for this service.

NOTE:   For anyone who does not have photographic ID or is housebound and unable to attend the Surgery, please contact Mrs. R. Leech or Mrs. S. Ragg; we want as many patients as possible to be able to access this service and we will do all we can to facilitate this.

If you have already signed up for EMIS Access you can click on the following link to log in to your account:  https://patient.emisaccess.co.uk/account/login?ReturnUrl=%2F

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EMERGENCY CONTRACEPTION SERVICES

Emergency Contraception Services are now available, free of charge, from the East Harling Pharmacy. 

In addition the Pharmacy is also able to provide free condoms for patients aged   13-24.

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If  for any reason you are unable to attend an appointment you have booked

PLEASE 

let us know so we can offer that appointment to someone else who needs it.

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  Named Accountable GP

All patients at the Surgery are able to see their GP of choice but each patient has a 'Named Accountable GP' on their clinical record.  If you do not already know who your named GP is, please ask at Reception.  Whilst your named GP has overall responsibility for you please feel free to request an appointment with any GP at the Practice.

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    Important Information for Patients

Norwich Practices' Health & Walk-In Centre 

 

This service is now located at Rouen House, Rouen Road, Norwich

 

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 SATURDAY CLINIC DATES

THESE ARE FOR PRE-BOOKED APPOINTMENTS ONLY

2nd June  -   Kenninghall

16th June  -  East Harling

29th June  -  Kenninghall

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   NHS Friends & Family Test

We would like you to have the best possible experience of care from us and the new NHS Friends & Family Test is a way of gathering information to enable us to review the care and service we provide.  The Test (Survey) is based on one simple question plus an optional follow up question, and the Practice has added a third question in order to gain as much feedback as possible regarding what you like and what you think we could improve.

The Friends & Family Test will be on-going and you are welcome to complete the Survey following any contacts, for any reason, with the Practice.  Paper copies of the Survey are now available at Reception and in the waiting rooms at both sites, together with a collection box for your completed forms.  Alternatively, you can click on the 'Friends & Family Test' link on the right hand side of this page under the heading 'Have your say' and complete the Survey on-line.

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PATIENT REFERENCE GROUP

The Practice runs a Patient Reference Group which consists of patients who have signed up to be contacted by us, via email, and canvassed for their views on the Practice and the services we provide.  We are always seeking new members and if you are interested in joining, please click on the Patient Group Link on the righthand side of this page for more information.  

 


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