Welcome to East Harling & Kenninghall Medical Practice
At our Practice the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
Kenninghall Surgery East Harling Surgery
In addition to everything you need to know about the Practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
Named Accountable GP
All patients at the Surgery are able to see their GP of choice but each patient has a 'Named Accountable GP' on their clinical record. If you do not already know who your named GP is, please ask at Reception. Whilst your named GP has overall responsibility for you please feel free to request an appointment with any GP at the Practice.
Important Information for Patients
Norwich Practices' Health & Walk-In Centre
This service is now located at Rouen House, on Rouen Road, Norwich; this new location is a short walk from their previous site - about 200 metres.
Our PPG has produced a Newsletter which is available from Reception/Waiting Rooms at both sites or you can go to the Patient Group tab on the righthand side of this page and click on the link to view
on-line. This will be a quarterly publication and we would welcome your feedback and suggestions for topics you may like covered in future editions.
With effect from 31st March 2015
In addition to the facility provided by the Practice to book/cancel a GP appointment online and order repeat medication, we now offers patients the facility to view areas of their medical record online.
The areas patients willbe able to access include medications, allergies, adverse reactions and immunisation records.
This service is available now to all those patients who have registered for EMIS Access. If you wish to be able to access this information, please speak to a member of our Reception Team.
NHS Friends & Family Test
We would like you to have the best possible experience of care from us and the new NHS Friends & Family Test is a way of gathering information to enable us to review the care and service we provide. The Test (Survey) is based on one simple question plus an optional follow up question, and the Practice has added a third question in order to gain as much feedback as possible regarding what you like and what you think we could improve.
The Friends & Family Test will be on-going and you are welcome to complete the Survey following any contacts, for any reason, with the Practice. Paper copies of the Survey are now available at Reception and in the waiting rooms at both sites, together with a collection box for your completed forms. Alternatively, you can click on the 'Friends & Family Test' link on the right hand side of this page under the heading 'Have your say' and complete the Survey on-line.
REPEAT PRESCRIPTION ORDERING SERVICE - EMIS ACCESS
If you usually order your repeat prescriptions on-line, you will notice that the link below has changed to EMIS Access. If you have not already done so, in order to be able to utilise this secure service, you will need to register. To do this, you will need to visit the Surgery and ask for a Patient Access Registration form at Reception. You must also bring a form of photographic ID with you as without this we will be unable to register you for this service.
The previous on-line method for repeat prescription ordering has been withdrawn in totality and therefore you will need to register for EMIS Access to enable you to continue to order your medication on-line.
NOTE: For anyone who does not have photographic ID or is housebound and unable to attend the Surgery, please contact Mrs. R. Leech or Mrs. S. Ragg; we want as many patients as possible to be able to access this service and will do all we can to facilitate this.
PATIENT REFERENCE GROUP
The Practice runs a Patient Reference Group which consists of patients who have signed up to be contacted by us, via email, and canvassed for their views on the Practice and the services we provide. We are always seeking new members and if you are interested in joining, please click on the Patient Group Link on the righthand side of this page for more information.
(Site updated 19/08/2016)